Our Services

Outsourcing for SMEs

  • All our services available for SMEs
  • Many options for pricing
  • No limits to task types
  • Accounts, customer relations, admin, etc
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Set up your Satellite Office in Sri Lanka

  • Your own offshore team
  • You have 100% Control
  • City lockdowns proof
  • Compatible working hours
  • Economical & Effective
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Human Resources for Startups

  • Keep your overheads controlled
  • Save your financial resources
  • Save your time and energy on HR
  • Staff scalability as required
  • Less legislation and exit options
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Lease your employees from Sri Lanka - hourly, monthly or yearly

  • Avoid HR related hassle
  • No payroll issues
  • Dedicated individuals
  • Find the right person for the task
  • Leave HR responsibilities to us
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Personal Assistance to professionals

  • Hire your remote working secretary
  • Leave your time consuming routine tasks
  • Get attention to your work immediately
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Employee risk mitigation

  • City lockdown will not stop your business
  • Keep sensitive info with seperate set of staff
  • Find creative employees remotely
  • Easily handle HR issues
  • Contingency plans
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BackOffice Services In Sri Lanka

BackOffice Services In Sri Lanka

Our Company

Backoffice is an outsourcing company based in Sri Lanka and also we are the only service provider for setting up satellite offices in Sri Lanka for SMEs. We are more than just another service provider and willing to go above and beyond to provide highly efficient streamlined services and strategies required for you in the best way possible to have a high quality output which ultimately will help your company grow and be successful among the competitor

Our team is experienced over 10 years providing Admin, Marketing and Customer Service to British Business as their Sri Lankan satellite office. Further, the team is also rich with experts in Marketing, Accounting and Finance, BPO Functions, International Customer Communications, Student Recruitment and Project Management.

 

BackOffice Services In Sri Lanka

BackOffice Services In Sri Lanka

  • Lower Initial Investment
  • Flexible & Trustworthiness
  • No Minimum workload
  • Free Trial Period
  • Security
  • Scalability
  • Why Sri Lanka?

    According to a survey conducted by SLASSCOM – National chamber for the IT/BPM industry in Sri Lanka, Sri Lanka is the best destination in the region to outsource your work based on factors such as

    • Financial Attractiveness
    • People Skills & Availability
    • Business Environment

    Out of the countries in Asia, Sri Lanka is an emerging market for BPO services and Information technology sector with its multilingual, highly qualified & cost effective workforce and availability of all the latest digital infrastructure. 

    The following are a few Fortune 500 companies outsourcing their services in Sri Lanka. 

    Sri Lankan’s geographical location, infrastructural facilities, direct access to the Indian market, high quality standards of the workforce, open economy and various free trade agreements make it an attractive outsourcing destination. (2010)

    12th in the top ranking destinations in IBM Global Location Trends Report 2010

    Gartner's 30 Leading Locations for Offshore Services (2010-2011). Included among the Top 10 in Asia pacific.

    Ranked among the Top 25 in the AT Kearney Global Services Location Index (GSLI) in 2011. Ranked number 5 in financial attractiveness, ahead of India, China and all of CEE

    Sri Lanka is dveloping as a center for delivering IT, business process outsourcing (BPO), and knowledge process outsourcing (KPO) services with more than 300 IT and BPO companies and 80,000 people holding IT or BPO jobs.

    Employee Risk Mitigation & Covid-19

    Covid-19 taught us many lessons including how a concentrated single office could halt the total business continuity in just a few days of lockdown. Employee well-being and safety are utmost priorities and legislation rights that you cannot neglect. So the answer is, not to put all your eggs in one basket.

    Generally, unless it is manufacturing or marketing, most of the business tasks can be performed using remote staff, thanks to the latest technologies and cloud-based services. Now you don’t need to spend so much money on setting up telecommunications, digital infrastructure or servers like decades before and among other countries in South Asia, Sri Lanka is ready with 5G technologies too to serve you.

    Send us an inquiry

    Ask Us Anything anytime.

    BackOffice Services In Sri Lanka

    BackOffice Services In Sri Lanka

    BackOffice Services In Sri Lanka

    BackOffice Services In Sri Lanka

    BackOffice Services In Sri Lanka

    BackOffice Services In Sri Lanka

    BackOffice Services In Sri Lanka

    BackOffice Services In Sri Lanka

    BackOffice Services In Sri Lanka

    Professional, qualified, highly skilled accounting staff with industry experience with local & international clients

    • Quickbooks
    • International Tax
    • Budgets
    • Payroll processing
    • Setup Ledgers
    • Manual journals
    • Balances
    • Outstanding accounts
    • Reconcile ledgers
    • Post pay-runs
    • Forecasts
    • Bank reconciliation

    Voice & Online Chat Support
    Live chat is the most popular customer support method: 73% of live chat customers report satisfaction, compared to 61% for email and 44% for phone, according to eDigital.

    • Live Answering Services
    • Live Chat Support

    Medical & Insurance Billing
    We are able to provide end-to-end medical billing BPO services and act as a mediator between insurance companies and hospitals or healthcare providers. Healthcare organizations are faced with the issue of losing large quantities of money every year due to underpricing, coding errors, non-reimbursed claims and missed charges. When you outsource medical billing services to Backoffice, we make sure to provide you an output of the highest quality and accuracy, and eliminate the occurrence of these losses.

    Medical
    • Medical Billing
    • Indexing Medical Records
    • Physician Credentialing Services
    • Appointment Scheduling
    • Medical Data Entry Services
    • Enrollment & Credentialing Services
    • Charge Entry
    • Claims Submission

    Insurance
    • Policy Checking
    • Claims Processing
    • Insurance Renewal
    • Insurance claims management
    • Insurance commission management
    • Endorsement Processing

    Invoices Processing

    • Obtaining scanned invoices from the client
    • Indexing of Documents
    • Invoice & purchase order matching
    • Auditing and reconciliation of scanned invoices
    • Generating extensive reports

    Digital Marketing

    • Logo creation
    • Website Designs
    • Animated banners or advertisements
    • 3D Images
    • Flyer Designs
    • Leaflet Designs
    • Business Card Designs
    • Banner Designs
    • Label Designs
    • Letter Head Designs
    • Catalog Designs
    • Book Cover Designs
    • Print & Stationery design
    • Marketing Designs
    • Layout and Formatting

    Web Development

    • Domain Name registration
    • Set-up Web Hosting account
    • SSL configuration
    • Set-up WordPress business website/blog
    • Set-up eCommerce Store
    • Up-time and Security Monitoring
    • Back-up and Restoration
    • Cloning and Migration
    • Web Application Firewall (WAF)
    • Security Reports and Alerts
    • Malware Removal

    Customer Services

    • Customer experience
    • Sales support
    • Appointment Scheduling
    • Customer liaison
    • Customer retention
    • Lead generation
    • Market research
    • Issue resolution
    • Business development
    • Market research
    • CRM management
    • Calendar management
    • Projections and forecasts
    • Reporting
    • Ecommerce support
    • Helpdesk

    Virtual assistants

    • Email Management/Filtering
    • Set-up Social Media Accounts (Facebook, Twitter, LinkedIn, Youtube)
    • Booking appointments with clients
    • Following up with clients/customers (sending thank you and other reminder emails)
    • Receptionist duties (answering occasional calls)
    • File Management (organizing files using Dropbox etc)
    • Database building (eg. updating email or contact lists on your CRM)
    • Research on certain topics for blogposts, newsletters or others
    • Personal errands (purchasing gifts for loved ones / family members online)
    • Hotel and Flight Booking.
    • Preparing Slideshows (Powerpoint Presentations)
    • Liaison between you and other team members
    • Recruitment (source for other team members like writers or graphic artists)
    • Manage and update Social Media Accounts
    • Manage your Blog (Basic WordPress Skills)
    • Publish posts on your Blog (content you provided)
    • Filter and reply to comments on your blog
    • Answering support tickets

    Other Backoffice tasks
    • Proposal creation
    • Calendar management
    • Customer liaison
    • Document production
    • Reception duties
    • Email support
    • CRM updates
    • Research
    • General duties
    • Event management

    Data Entry
    • Catalog Data Entry
    • Job Registration & Filing
    • Order Tracking
    • Import Custom Clearance
    • Custom Data Imports & Export Audits
    • Compile &Classification
    • Tax Records

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    For more details feel free to call Us at any time